Q1. How do I login into my account or create an account?

To either login or create an account, click Login or Register on the top right of the screen. Fill in the required fields and check your email

Q2. I’ve forgotten my password, what do I do?

Click Lost Password, follow the instructions. Enter your email into the field and click Reset Password. We will then send you an email with a secure link to reset your password. Once you receive the email, click the link and follow the instructions.

Q3. How do I change my order?

To change your order, please call us on 01432 35 84 33 quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

Q4. How do I cancel my order?

To cancel your order, please call us on 01432 35 84 33 quoting your order number.

Please note that because of our high-speed turnaround, orders are printed very quickly. This means we can only accept cancelations up to an hour after placing the order.

Q5. How do I track my order?

You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on the Interlink website.

Q6. My order has not arrived. What do I do?

The first thing to do is check the couriers website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order.

If you are still unable to locate your order, please speak with one sales representatives by calling 01432 35 84 33 and we will be happy to help.

Q7. What if I’m not satisfied with my order?

Please call 01432 35 84 33 and ask to speak with customer services. Please remember to have your order number to hand. Our customer services team may ask for pictures to get a better understanding of the issue.  If you are unable to call or it is out of hours, then please email to sales@speednetuk.com  with as much detail as possible and they will be happy to help.

Q8. Where do you delivery to?

Delivery is to UK mainland only. For deliveries outside mainland UK please contact us sales@speednetuk.com or call us at 01432 35 84 33

Q9. Where do you delivery to?

Delivery is to UK mainland only. For deliveries outside mainland UK please contact us sales@speednetuk.com or call us at 01432 35 84 33

Q10. How much does delivery cost?

Every item has a delivery by weight charge depending on the courier we are using

FLAT RATE PER WEIGHT PER ITEM
0- 0.99 KG  £                  2.90
1-1.99 KG  £                  4.20
2-4.99 KG  £                  5.99
5-9.99 KG  £                  6.99
10-14.99 KG  £                  9.20
15-19.99 KG  £                20.00
20-29.99 KG  £                30.00
30-39.99 KG  £                40.00
40-49.99 KG  £                50.00
50-59.99 KG  £                60.00
60-69.99 KG  £                70.00
70-79.99 KG  £                80.00
80-89.99 KG  £                90.00
90-99.99 KG  £              100.00
100 KG and above  FREE SHIPPING

*Free delivery for the Pedal Sanitiser Dispensers.

Q11. Which shipping carriers do you use?

Hermes for domestic deliveries and pallet network and groupage services for international.

Q12. Do you offer a Click and Collect service?

Yes, with Click & Collect at Speednet, you can now place your order online and then pick up your products at your own leisure. Follow the 2 steps below –

Step 1: Select your products, add them to your basket and proceed to checkout click on “Collect from warehouse”.
Step 2: We’ll send you a text or email when your order is ready for collection. When you arrive we’ll have your job packed and ready to go.

Q13. What methods of payment do you accept?

Using Cardnet we accept most major debit and credit cards:
VISA
MasterCard
Maestro

We also accept PayPal.

Q14. What is the warranty period on the Pedal Sanitiser Dispensers?

The Pedal Sanitiser Dispensers have a warranty period of 12 months from date of acquisition.

Q15. Why should I choose Atlantic Fresh Hand Sanitiser Gel?

It’s 70% Alcohol and it has a pleasant fragrance, contains glycerine, urea and other ingredients which help protect and moisturise you hands, leaving you skin feeling velvety smooth.

Q16. What are the warehouse hours for collection and pick up?

Orders can be collected at our warehouse address Unit 13, Tarsmill Court, Rotherwas Industrial Estate, Hererford, Herefordshire, HR2 6JZ between 08:30 and 17:30, week days from Monday to Friday.  For Weekend collections contact our sales representatives at sales@speednetuk.com

Please send any other questions in the form below Your email address will not be published. Required fields are marked (*)