Welcome to our website.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which (together with our privacy policy) govern Speednet International LTD’s relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Speednet International LTD’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 13 Tarsmill Court, Rotherwas Industrial Estate, Hereford, Herefordshire, HR2 6JZ.

Our company registration number is 04301555.
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • By using this website, you are confirming that you are over 18 years of age.
  • We are not healthcare professionals- to avoid causing injury or harm, always seek professional advice before purchasing or using any medical device.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties (such as PayPal).
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • We cannot be liable for the consequences of late or delayed delivery.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The Order Process

Placing Your Order:

You can place orders online via our website- www.speednetuk.com or you can call us to place an order 0044(0)1432 35 84 33.
Our website is fully PCI compliant and all payment information is encrypted to ensure total security of your data.

You can also send orders to us via email- sales@speednetuk.com 
We are open Monday to Friday, from 9.00am until 17.00pm. We are closed on Saturday & Sunday and Bank Holidays.

Any orders placed after 17.00pm or at the weekend will not be processed until the next working day.

Email confirmation is sent for every order placed- this confirmation is sent to the email address input when you place the order (or to your PayPal). We cannot re-send this confirmation, so please ensure you enter the correct email address.

We accept payment from all major credit and debit cards through Lloyds CardNet, and we also accept payments via PayPal.

We have a wide range of products listed on our website- whilst we aim to have all items available for immediate dispatch, sometimes the manufacturer has production issues which results in delays.

Availability is shown in the product listing- please note, we also process offline orders, which do not immediately update the availability online. We always advise checking stock availability before placing an order if you are in urgent need of the item.

If you place an order for an unavailable item, you will be informed via email. You can then either wait for the item to arrive, choose an alternative or cancel the item from the order and receive a refund.

All images of products are purely for illustration only and do not form part of the description of the product.

Speednet International LTD cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.

All prices on our website and in our catalogue are displayed on an “invitation to treat” basis- if a product is ordered (and the price is incorrect) we are not obliged to sell the product at the incorrect price. The order will be cancelled, and a refund will be processed.

If there is a problem with the payment (if your bank declines the payment, there are security concerns etc) we will contact you to advise. We reserve the right to decline an order or payment- we can also insist that an order is only sent to the registered address of the payment card.

Upon delivery, you must inspect the goods carefully for damage as Speednet International LTD Ltd is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.

When you place an order, you can create an account to store your order history and track orders or you can checkout as a Guest- if you checkout as a Guest, we cannot add orders to your order history.

Prices & Payment:

  • We take payment in full from your chosen payment option upon receipt of your order.
  • All goods are subject to availability.
  • When using a valid coupon, discounts will apply to the net value of the basket. The coupon code can only be used once per user. Coupons can only be used individually. The validity of the coupons is subject to Speednet International LTD’s full discression. If there are any concerns of suspicious activity. Speednet international might refuse to fulfill the order and it will proceed to execute a refund.  We reserve the right to alter/revoke any discounting at any time.
  • Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required. All prices are exclusive of VAT at the current rate and are shown in Great British Pounds Sterling. Any currency conversion on the website is purely for comparison, the actual price paid for overseas orders will be determined by the rate of exchange on your payment card.
  • VAT will be charged on all orders within the UK and the EU. VAT be can be exempt on certain products upon completion of an online form. Individuals/organisations wishing to claim VAT exemption on non-exempt products will need to provide supporting documentation when the order is placed.
  • All goods delivered remain the property of Speednet International LTD Ltd until they are paid for in full.
  • Only one discount coupon code can be applied to any single order for a single user.

Deliveries:

The delivery cost for your order will be shown online- when you add the item(s) you are ordering to your cart, there is a postage cost calculator.

Products ordered from our shop over 100 kg to UK Mainland are processed with Free Delivery (which is a 3-7 working day service)

Free Delivery is not available to all areas of the UK- certain areas such as Northern Ireland, the Channel Islands, Isle Of Wight, Isle of Man and remote areas such as the Scottish Highlands & Islands are exempt from the Free Delivery offer.

We offer the following delivery options:

Courier Service Transit Time Availability
HERMES 2-5 Day (Mon-Fri) 1 Working Day Mainland UK Only
HERMES 3-7 Day (Mon-Fri) 2 Working Days Northern Ireland, Islands, Highlands

*We reserve the right to use other couriers to fulfill a delivery

DELIVERIES

  • We use Hermes for UK deliveries.

  • For Standard delivery which means that you receive your order within 2 to 5 working days from the date it was dispatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been dispatched within 3 working days, please contact us directly.
  • Bulk orders can take up to 5-7 working days to be delivered, depending on the volume of orders in our system.
  • Orders dispatched with Hermes are tracked and will require a signature on delivery. Once dispatched, delivery will take place within 2-3 working days depending on the volume in our system.
  • We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties or other unforeseen circumstances for example due to poor weather conditions, etc.
  • If you do not receive your order within 5 working days from the date of dispatch, please contact our Customer Services on 00441432358433 or email us at sales@speednetuk.com. We would request that you contact as soon as possible and within 14 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
  • We will replace lost or damaged orders free of charge.
  • If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
  • Highlands and Islands orders may be subject to additional shipping charges.  If these charges are not applied at the time of placing your order, this will be discussed with you prior to your order being dispatched.
  • Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

International Delivery:

For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to dispatching the consignment. If you are unwilling to pay any additional charges, we will cancel your order and process a full refund.

Unsuccessful deliveries:

If a courier cannot deliver an order to you, the order will be returned to our premises. Speednet International LTD will hold unsuccessful deliveries for 21 days unless they are engraved items and then they are held for 60 days. No refund on customized or engraved items unless the order was processed wrong or the item is faulty.  If contact with the customer has been unsuccessful after this period, we reserve the right to dispose of the goods.

Tracking Your Order:

When your order is processed and dispatched, an email will be sent to the email address on your order- this will include a link to the courier website and a tracking reference to monitor the arrival of your order.

Consumer Contract Regulations:

The Consumer Contract Regulations ONLY apply to purchases made by people for personal use- the Consumer Contract Regulations do not apply to purchases made for commercial use.

How To Cancel Your Order:

We have a very fast order turnaround time- if you wish to cancel an order, you must do so as soon as possible. You can email us cancel@speednetuk.com or call 0044 1432 35 84 33 to cancel an order. If your item is dispatched and shipped, the shipping cost will be charged

In accordance with the Consumer Contract Regulations, as a customer, you have a cancellation period. This starts the moment you place the order and ends 14 days from the day you receive the goods (certain products are exempt from this and are listed below)

Once you have notified us that you would like to return the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.

How To Return Your Order:

A product purchased from Speednet may be returned for the following reasons:

  • If the product arrives faulty or damaged.
  • If the product is incorrect due to a mis-pick or misinformation (this must be reported as soon as possible upon receipt of the order).
  • The customer finds the product unsuitable or is dissatisfied with the product. When returning orders to us, the following applies.
  • Goods must be returned as sold i.e. in the original packaging and in resalable condition.
  • Any free gifts or other additional bundled items delivered with the products must also be returned.
  • You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible. Failure to meet the above criteria may result in the return being rejected.

Some products are made to order or are shipped directly from our manufacturer.  If you wish to return these items without a fault, a restocking fee may be applied. Please contact our Returns Team for more information.

If you would like to return an item, please contact the Returns Department at Speednet international LTD on 0044 14 32 35 84 33 to obtain a returns authorisation number.

Once you have a returns authorisation number, you will need to clearly display it on the outside of the parcel and inside also provide a Returns Form detailing reasons for your return (Download the Returns Form by clicking HERE). Your parcel will then need to be returned to the following address:

Returns Department
Speednet International Ltd
Unit 13 Tarsmill Court
Rotherwas Industrial Estate
Hereford, Herefordshire
HR2 6JZ

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by Speednet. In this instance, your item will either be collected, or postage will be refunded. This is at the discretion of Speednet and cannot be requested.

We regret we cannot accept returns of various types of non-faulty products if:

  • Any products on the order that have been personalised (e.g. pedal sanitiser dispensers etc).
  • Any specially manufactured products made to order.

For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then (depending on the fault) we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.

In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.

When an item becomes faulty more than 28 days after purchase, please call the Speednet Returns Department for advice.

During viral outbreaks or pandemics, orders placed for items relating to the pandemic (face masks, sanitiser, PPE etc) will be non returnable in any circumstance.

Warranty and Limitation of Liability:

Speednet (the Seller) warrants that all reasonable care will be taken to ensure the quality of materials and workmanship. In the event of any defect arising within 12 months, or a different period as specified in the general description of the goods, from the date of delivery to the Buyer, or as otherwise agreed in Writing, the Seller will repair or replace the defective goods, if required to do so, provided that:

  • They are returned carriage paid to the Seller’s premises.
  • It is proved to the Seller’s satisfaction that the defect is due to inferior workmanship or material.

The warranty excludes defects caused by misuse or neglect or arising from wear and tear and applies only to Goods bought directly from the Seller.
The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions.

All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law.

In no circumstances (other than death or personal injury caused by the Seller’s negligence) shall the Seller be liable for any purely economic loss or for any special, indirect or consequential damages of any nature whatsoever.

The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Seller without previous specific agreement in Writing.

Due to COVID-19 we are currently experiencing a high demand for products and are working closely with Hermes and our carriers to get your parcels to you.  We apologise for any delay, please bear with us during this time.